Harbor Regional Center (HRC) is an organization with over 250 employees, of which approximately 150 are counselors who serve over 18,000 persons with developmental disabilities. Each of these clients has a chart. Maintaining this chart in paper form is a tremendous burden for the regional center. Many clients start with the regional center at a very young age, and are with the organization for life, producing an extremely large record.
Besides the sheer volume of each chart, there is also the problem of daily intake of new documents for the client. When a new document for a client comes in to the center, the chart has to be found. Is it with a counselor, or is it in the filing cabinet, or somewhere else entirely? Once located, the chart has to be taken apart, and the document put in the appropriate location in the chart. Then the chart has to be returned to the filing cabinet or counselor. Consider this for the hundreds and sometimes even thousands of documents coming in each day, and it's easy to see that a very significant amount of employee time must be devoted to this task of keeping charts organized.
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