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Copier Hard Drive Security

Ray Morgan Company (RMC) has received several inquiries requesting information on how to secure the data on these devices, consequently we are publishing relevant information so that you may include the necessary precautions as part of  your organizations existing data security policy.  As with any IT resource that contains a hard drive, it is the responsibility of your organization to ensure the security and integrity of confidential information. While this may be obvious to IT professionals, RMC would like to ensure that all our customers have access to the necessary information to safeguard their data. 

There are several options available to users of Canon multifunctional products which are listed below.  You may view the Canon USA, Inc. letter in response to the CBS report here.

Security Options

  • Hard Disk Drive Format Technology:  This is a function on all Canon products which allows the user or system administrator to conduct a onetime overwrite of a device hard drive prior to decommissioning.  This addresses concerns on data being “readily available.”  Detailed information on how to perform this function is contained here.
  • Hard Drive Data Erase Kit:  This is an added level of security provided to clients as an accessory, either at the time of sale or anytime subsequent to installation.   This level of security “will ensure that no traces of any temporary data or deleted documents remain” and “leaves nothing vulnerable in the hard drive”.   Please contact us for information on the acquisition and installation of this accessory.  Detailed information on the this additional level of security is explained here.


  • Encryption Security Kits:  In addition to the above HDD Erase Kit, an additional layer of security is offered via the optional HDD Data Encryption Kit.  Please contact your Ray Morgan for information on acquisition and installation of this accessory.  Detailed information on the this additional level of security is explained here.

Additionally, Ray Morgan Company can offer the following:

  • Removal and Replacement of Hard Drive: Upon your request, RMC will remove the hard drive of any Canon copier (in coordination with your IT staff) and will surrender the same to your designate for proper disposal.  The fee for this service will vary from product to product but can range between $350 and $600 per device in most cases.  For customers that are leasing their equipment, it is required that a new hard drive be installed in the device to meet the lessor’s requirement that you return the system in proper working condition.  If you own your system, and will be disposing of the unit yourself, a replacement hard drive is optional.  If you plan to trade-in your owned system, a working hard drive is necessary for the unit to have viable trade in value.

Lastly, Ray Morgan Company can provide a free security analysis to help you understand what level of security might be most appropriate for your organization.  The above information is targeted towards the security of data on the hard drive, however, the best way to ensure the ongoing security of your sensitive data is to explore the broad scope of security features available from Canon USA and Ray Morgan Company.  You can find out more at: http://www.usa.canon.com/templatedata/Run/detail_security.html 

Request your free security assessment.

We hope that this information provides you with the necessary level of comfort that the tools and options available to you from Canon USA, Inc., and Ray Morgan Company are robust and address any concern you might have.  Please do not hesitate to contact us if you have additional questions or require support in this area.

We thank you for your continued trust in our products and services.

Sincerely,

RMC Management