At the Ray Morgan Company we measure our success by one standard
Total Customer Satisfaction
At the Ray Morgan Company our Mission Statement demands us to ensure the ongoing trust and loyalty of our clients. In order to support such commitment, we extend to all our customers the following Performance Guarantee – designed to deliver on our promise.
- If at any time and for a period of up to 5 years from the date of purchase of any Multifunction equipment from us, and as long as such unit is continually covered under an RMC Maintenance Agreement, we will, at your request and for cause, replace the machine in question with another one of same or similar model, age or newer and meter at absolutely no cost to you.
- All we ask is that you provide us with a written description of what your equipment complaint is and give us 30 days to resolve the specific technical problem(s) to your satisfaction. Should we fail with a remedy within the stated timeframe we will then promptly exchange the machine in question.
This Performance Guarantee is extended only to the original purchaser and is not transferable to a third party should the original purchaser relinquish title of the equipment in question. Additionally, acts of God or other damages or acts of user negligence not covered under RMC’s Maintenance Agreements are not included.