NOC & Help Desk
Keep your systems up and running with RMC ProIT at your side.
Network Operations Center
The RMC Network Operations Center (NOC) is the early detection system that is used for performance tuning and fault monitoring of your IT network. ProIT engineers take care of remote maintenance, remote patch management, device reboots and also track remote monitoring systems for alerts that indicate trouble with servers, routers, switches, firewalls, and applications. If a problem is detected, engineers assess the information and perform basic troubleshooting, classification, prioritization and issue escalation.
Customer Help Desk
Our Help Desk is responsible for troubleshooting and resolution of all client support issues. Calls are answered by experienced engineers who can immediately start working on the issue. All help desk engineers are based in North America and are full-time employees.
Improved quality control
Looking to improve the performance of your IT infrastructure? We’re ready when you are.