With my five year anniversary quickly approaching at RMC, I look around at the many cubicles and offices throughout the corporate office here in Chico, California and can’t help but to notice a pattern - - most of these employees have been here just as long as me or longer. I’m sure high employee retention is one of the many reasons Ray Morgan Company is the largest independent dealer in the western United States. Each employee takes great pride in developing personal relationships, not only with our customers, but also with colleagues. It is not one person who makes RMC a successful business built on trust and honesty: it is the teamwork of every individual within the company.
One of the many great things about Ray Morgan Company is that CEO Jim Scarff greets each and every employee in the building on a daily basis, making each person feel acknowledged and important to the business.
With her millions of alerts to double-check contracts ensuring that the customer accounts are set up properly, Billing Manager Trish Lucero always goes above and beyond to provide uncommonly great customer service. She also takes a personal interest in her department alongside CFO Bob Quadros to make sure all employees are treated fairly and that operations flow effectively in a positive work environment.
RMC is truly committed to operational excellence; being known as a great company and a great place to work. It goes without saying that RMC employees feel less like coworkers and more like a family.
By Tiffany Aiello | Billing Administration - Chico
For any company, accurate data entry is important. In regards to meter readings, accurate meter reports are important to ensure that Ray Morgan Company can keep track of your equipment and the supplies needed to keep you up and running.
As a meter coordinator in the Chico Corporate office, my main goal is to ensure that meter readings are submitted by customers on a timely basis. I work with Contract Coordinators to make sure meter readings are accurate for our customers. On a daily basis I have my share of hurdles gathering meters from customers that do not answer emails, phone calls, or have “lost” their machine. 
Vince Lombardi once said,"Winning isn't everything, it's the only thing."
Happy 25 Year RMC Anniversary to Paul Cavagnaro!
Around 15 years ago I started coaching youth football to 5 and 6 year old kids. I figured I had been in management for nearly 10 years, so how hard could it be to manage a football team? I quickly learned it was like hypnotizing chickens! I stood in front of them at every practice telling them what I needed them to do and how to do it, but never got the results I was looking for.
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